The short version: if an app isn't right for you, ask for a refund within 14 days of buying it. No questions asked.
Desktop apps bought on this website
Purchases are made through Paddle, our reseller and Merchant of Record, so Paddle issues the refund.
- Within 14 days of purchase, write to us at hola@cleanware.app or reply to your Paddle receipt, and include your order number. You don't need to give a reason.
- Paddle refunds the full amount to the original payment method. How long it takes to appear depends on your bank.
- A refunded license key is no longer valid. Please remove it from the app (Help → Enter License Key… → Remove License).
- After 14 days we still read every request, and we'll help if something went wrong, such as a duplicate purchase.
Apps bought on the App Store
Apple handles every App Store payment, so only Apple can issue the refund. Request one at reportaproblem.apple.com, or from your purchase history on your device. Apple decides each request under its own policy; if you have trouble, write to us and we'll help however we can.
Try before you buy
Every app has a free version or a free trial with every feature, so you can be sure it works for you before paying.
Your legal rights
This policy is in addition to your rights under consumer law, including withdrawal rights where they apply. It never replaces them.